This Cancellation and Refund Policy applies to all airport transfers, private transportation services, tours, and excursions booked through Ronica’s Splendid Tours (Ronicastours.com Limited).
At Ronica’s Splendid Tours, we understand that travel plans can change. This policy explains how cancellations, modifications, and refunds are handled for services booked through our website.
● Refund: 100% Full Refund
● Details: Customers who cancel their booking at least forty-eight (48) hours before the scheduled pickup or tour departure time are entitled to a full refund of the amount paid, less any non-refundable payment processing fees charged by third-party payment providers, where applicable.
● Refund: 50% Refund
● Details: Bookings cancelled less than forty-eight (48) hours but more than twenty-four (24) hours before the scheduled pickup or tour departure time will incur a cancellation charge equal to fifty percent (50%) of the total booking amount. The remaining balance will be refunded to the original payment method.
● Refund: Non-Refundable
● Details: Bookings cancelled within twenty-four (24) hours of the scheduled pickup or tour departure time are non-refundable and will incur a one hundred percent (100%) cancellation charge.
● Refund: Non-Refundable
● Details: Customers who fail to appear at the agreed pickup location without prior notice will be considered a no-show. No-shows are non-refundable and will incur a one hundred percent (100%) cancellation charge.
For airport transfers, Ronica’s Splendid Tours monitors flight arrival information whenever flight details are provided during booking. Reasonable flight delays will not result in cancellation charges. We highly encourage customers to notify us as soon as possible if their flight details change.
In the unlikely event that Ronica’s Splendid Tours, operated by Ronicastours.com Limited, is unable to provide the booked service due to unforeseen circumstances, customers will be offered either a rescheduled service or a full refund of any amounts paid.
Customers may request changes to their booking, including pickup times, pickup locations, destinations, or passenger numbers. While we will make every effort to accommodate such requests, modifications are subject to availability and may result in additional charges.
Approved refunds will be processed directly to the original payment method used during booking. Refund processing times may vary depending on the customer’s bank, credit card provider, or payment processor.
Customized tours, private itineraries, special event transportation, and group bookings may be subject to separate cancellation and refund terms, which will be communicated clearly at the time of booking.
If you have any questions regarding your booking, modifications, or refunds, please reach out to our support team:
● Company: Ronica’s Splendid Tours (Ronicastours.com Limited)
● Email: info@ronicas.com